About IVR (Integrated Voice Response):

Interactive Voice Response (IVR) is a software system for the purpose of leading your customers through two or more menu buttons to enable them to connect to the most appropriate section/department of your business.

IVR provides you with automated reception and call forwarding

IVR can inlcude additional services such as 1300 number or 1800 number connection, Live Answer Overflow, Voice2Email and Specialised Routing.

IVR Features:

• Forward callers to different section/department phone numbers in your business.


• Forward callers to specific people in your organisation.


• Use it to promote your different products or services

Calling to different sections/departments:

• For sales ... please press 1.


• For customer service ... please press 2.


• For accounts ... please press 3.


• To speak to an operator ... please press 4.

Calling to specific people:

• For Tom ... please press 1.


• For Mary ... please press 2.


• For Bob ... please press 3.


• To speak to an operator ... please press 4.

Promoting different products or services:

• For information about Product A... please press 1.


• For information about Product B... please press 2.


• For information about Repairs ... please press 3.


• For after-hours emergency service ... press 4. (Live Answering)

Connecting an IVR system is a proven solution for streamlining your inbound customer calls and increasing your internal productivity efficiencies.

Setting Up Your IVR Service:

IVR services are by nature quite complex. For more information about where to source an IVR solution email us at info@talkfree.com.au

Why Choose Talk Free?

Talk Free Communications is dedicated to sourcing you free communications products and services.

Where communications products and services can't be sourced free, we offer such services at near wholesale rates.